Interactive Learning Chatbot

Your organisational learning assistant

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The HR and Learning Landscape

HR professionals play a key role in maintaining and managing all employee issues. This includes making strategic decisions to ensure that employees have the right skills and are able to develop desired competencies in order to improve business profitability and competitiveness.

As workplaces adopt a hybrid model, with workers working both remotely and at the workplace, the services that HR delivers will also change. Many functions will require consideration for the new model of work and adapt accordingly.

In 2021, some of the key trends for learning are:

Rapid Reskilling

With the world shifting into remote work, many companies have rapidly brought forward their upskilling and reskilling plans.

The learning methodologies of 2021 focuses on

SPEED FLEXIBILITY COLLABORATION

This ensures companies continue to close the perpetual skills gaps for the benefit of work and business performance.

"Everyday" Corporate Learning

There has been, and will continue to be, an increased interest in learning on the job and in the flow of work, as leaders realise the significance of applying the applicable skills in daily work.

It is the beginning of Learning and Development (L&D) becoming an everyday activity where people actively search for the trusted answers and knowledge they need to satisfy their curiosity and perform better at work.

Engaging Virtual Learning Experiences

The progression in L&D since Covid-19 is arguably greater than that seen over the last 10 years. The burning question for HR now is what holistic learning will look like moving forward.

The best answer lies in a balance of virtual L&D with the best of digital learning, underpinned by learning in context. It must support remote learners' heightened demand for value and social interaction.

What are chatbots?

Reliable learning assistants without human limitations (e.g. forgetfulness, bias, need for rest, etc.)

Engaging conversationalists who can meaningfully engage employees and offer point-of-need training

Informative databases with real-time interactions, follow-up questions and prompts to promote learning

Major time-savers for tasks such as onboarding and mandatory in-house training

Improve productivity of HR professionals by up to 45%

Estimated to cut business costs by more than US$8 billion by 2022 (source: Juniper Research)

Functions of a Learning Chatbot

Bite-sized Learning

Trainings can occur at regular intervals (bite-size learning) throughout the day, which is more efficient than full day trainings.

Constant Support

Able to constantly offer assistance to a learner for as long as they are needed.

Interactive Dialogues

Unique way to engage with learners through dialogue that is essential to the learning process

Engage & Motivate

Keep learners engaged and motivated by prompting them on what to do, entertaining them whilst keeping them informed (e.g. offers words of encouragement: “Great work” or “Well done”, and giving additional information or challenges periodically)

Ongoing 24/7

Available 24/7 to serve the learning needs of your organisation

How and when can you use one?

A product coach (evaluating the final outcome)
or a process coach (hints and feedback during the course)

Please note: The chatbot we are using is scripted.

Company A - Compliance Training

Requires corporate level compliance training (e.g. Interested Parties Transactions, PDPA Compliance Training etc) as part of its audit requirements and records

Administered to all employees, who are required to understand the content, followed by a simple post-course assessment

Requires refreshment every year to stay updated to current legislations

After Introducing a Learning Chatbot

L&D section is able to load the necessary content into the chatbot and let it “conduct” the training in a conversational manner

Allows learner to be better engaged while undergoing the training

Able to administer tests midway through the training and at the end to ensure that learning objectives are met

Company B - Career Progression

Adopts a competency-based framework for upgrading and promotions

Lists the necessary skillsets that employees will require should they wish to work towards a promotion

After Introducing a Learning Chatbot

Learner is able to identify his skills gap and request for training in particular areas in order to close the gap

Chatbot recommends courses to the learner or may even assist in conducting and assessing capabilities

Company C - Training Provider

Conducts training courses as part of its operations

Needs to check on the effectiveness of training programmes

Needs to know if certain courses are more popular than others

After Introducing a Learning Chatbot

Able to administer two types of surveys:
1. Mid-course (for courses with multiple days) to ensure learners are able to keep up with the content
2. Post-course to receive feedback and suggestions

Able to evaluate course runs and types of courses that are more popular in order to provide courses that clients want

Company D - Onboarding Process

Includes

Includes introduction to the company (Mission, Vision, Core Values and Culture), and various compulsory courses such as Workplace Safety and Health, and Fire Safety

Courses are currently done through various media (e.g. company intranet, bite-sized videos and shared documents), which new hires may not know how to access

After Introducing a Learning Chatbot

Chatbot serves as HR's job aid and a digital coach for new hires

Guides them through complex portions of certain trainings, and provides examples where necessary to support shared information

For assessments, it is able to administer tests and document assessment details such as scores and date completed

Frees up time for HR to focus on strategic work and improvement of processes to cater to the new norm

Benefits for HR and Employees

Increased focus on complex learning situations

By eliminating the time spent on simple courses, trainers can focus on topics that require higher level thinking or complex problem solving, thus increasing the value of trainers in the workplace.

Big data

Data collected from many queries can be collated and analysed to locate training gaps, and trainers can utilise the data to structure training to be more effective and efficient.

Company branding as innovative and responsive

By embracing technology in a field where human contact is highly essential, the training provider can be seen as progressive and innovative, and the improved branding can make the organisation a vendor of choice.

Timely responses and better employee satisfaction

Learners are able to receive accurate and timely responses to their queries, even during non-working hours or when training is done remotely.

See what it can do for you!

If you have any enquiries, please contact our consultant, Aaron at aaron_phua@eon.com.sg or call at 6220 4008.

Alternatively, you may wish to fill out an enquiry form here.

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